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Refund Policy

Last updated: June 2026

Summary

One payment of €19 gives you 12 months of full access. No subscription. No auto-renewal. Refunds are generally not issued once access has been granted, but we make exceptions for genuine issues.

1. What You Are Buying

Germanly is sold by Pexilim, a micro-enterprise (MSME) based in India, as a one-time payment for 12 months of full access. There is no subscription and no automatic renewal. You will never be charged again without explicitly initiating a new purchase.

12 Months Full Access€19

One payment · No auto-renewal · All features included

2. General Policy — No Refunds After Access Is Granted

Germanly is a digital product. Full access to all content is delivered immediately upon payment. Because the product is delivered instantly and in full, we do not offer refunds once access has been granted, except in the specific cases described in Section 3.

By completing your purchase, you acknowledge that you are buying digital content with immediate access, and that this is the reason refunds are not available after activation.

3. Exceptions — When We Will Refund

We will issue a full refund if:

  • Payment went through but access was not granted. If you were charged but cannot log in with full access, email us and we will either fix it or refund you within 48 hours.
  • Duplicate payment. If you accidentally paid twice for the same account, we will refund the duplicate.
  • Payment error. If a technical error on our side caused an incorrect charge, we will refund in full.

Beyond these cases, refunds are at our discretion. If you are facing a genuine issue or hardship, email us and we will review your situation in good faith — but outside the cases above, a refund is not guaranteed.

4. How to Request a Refund

Email contact@pexilim.com with:

  • Your account email
  • The date of payment
  • A brief description of the issue

We respond within 2 business days. Approved refunds are processed through Stripe and typically appear within 5–10 business days depending on your bank.

5. Governing Law & Consumer Rights

Germanly is operated by Pexilim, a micro-enterprise registered in India (Udyam / MSME). This policy and any purchase made through Germanly are governed by the laws of India, and are subject to the jurisdiction of the courts of Uttar Pradesh, India.

If you are a consumer in the European Union, your mandatory statutory rights are not affected by this policy. Note that for digital content delivered immediately, the standard 14-day right of withdrawal under Directive 2011/83/EU generally does not apply once access has begun.

6. Contact

contact@pexilim.com

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